Video mystery shopping enables clients to re-live the actual customer experience and truly see things from the customer’s perspective. This is the most powerful way to capture the appearance of the premises, the body language used by the staff and their adherence to the sales processes and customer service practices. Bringing the results to life through video, really helps staff engage and identify with a mystery shopping programme.

We have created our own unique system of video recording using the latest digital technologies and micro covert cameras hidden within a range of applications. Each recording is quality controlled against our standards and is produced on CD or DVD. We can also tailor make compilation edits based on client's specific requirements.