HOME OVERVIEW OUR SERVICES HOW WE WORK WORK WITH US LOGIN CONTACT US CONTRACT TERMS AND CONDITIONS Our Contract Terms and Conditions apply to all mystery shopping assignments, which you undertake on behalf of Customer Perspectives Limited (referred to as 'we' and 'us' below). Please read through them carefully before accepting them. We may revise the terms and conditions from time to time at our discretion. All work that you undertake for us is strictly confidential and you agree that, under no circumstances, will you disclose any information relating to your assignments to a third party except where may be reasonably required by law to do so. You agree to not accept any assignments where there is a potential conflict of interest. You must notify us immediately if you or any of your family or associates work for or have worked for, or are known to the organisation that we have asked you to mystery shop. If you accept any assignments where there is a conflict of interest, this will be considered fraudulent and legal action will be taken. You must be legally eligible to work in the UK. You agree that you will carry out each assignment strictly in accordance with the terms of the briefing notes that we supply to you and within the dates and times specified. If you require clarification of any of the details, please contact us. You will perform your obligations with reasonable care and skill and to the best of your ability and will not do anything to damage our business reputation and interests. You agree to complete all questionnaires fully, accurately and honestly. You agree to return results of assignments promptly and within the timescales specified in the assignment briefing notes. If we have reasonable cause to believe that you have not fully abided by all of these Contract Terms & Conditions, including failure to return results of assignments within the specified timescales, failure to conduct the assignment as briefed, or any questionnaire completed by you contains misleading or false information, we reserve the right to withhold payment for the assignment and remove you from our mystery shopping database immediately. We will pay you a fixed fee for each assignment that you complete in accordance with the briefing instructions. You will be notified of the fee prior to commencing the assignment and at the same time we will agree the amount of any additional expenses that you may incur in carrying out the assignment (for example the purchasing of goods). The fixed fee together with any agreed additional expenses will either be paid by cheque or directly to your bank/building society account on a monthly basis. These terms and conditions do not form a contract of employment between you and us. You will be acting as a consultant in respect of the assignments that you undertake for us and we will not deduct PAYE or National Insurance from the fees that we pay you. You are entirely responsible for declaring your earnings to the Inland Revenue. For your information, if so requested by the Inland Revenue, we are required to supply details of all sums paid to you during the relevant tax year. You agree that as a sub-contractor, we are not liable for any events of personal injury or liability caused by or experienced by you whilst completing work on behalf of Customer Perspectives. You understand that you may delegate a particular assignment to another person provided that: You advise us of the identity and contact details of that other person and you obtain our approval to delegate to that other person. That person accepts this online sub-contractor contract. You are responsible for that person’s compliance with the mystery shopping assignment and for paying that person. In these cases you will still be paid by us. We cannot guarantee the number of assignments, which may be offered to you whilst you are registered as a mystery shopper. Privacy Policy: When you apply to become a mystery shopper we will require you to complete an Application Form. We need this information in order to select appropriate consultants to carry out assignments. Any personal data that we collect will be stored on computers or otherwise and we are committed to protecting the security and privacy of that data. We may disclose your information to our professional advisers for the purpose of obtaining professional advice or if we have a legal obligation to do so. You have the right to see personal data that we keep about you and this will be supplied to you on receipt of a written request and payment of a fee. Termination by you: If you no longer wish to be on our mystery shopper database, please contact us and request that no further assignments are offered to you. Termination by us: If we choose to, we can terminate our relationship with you and remove you from our mystery shopping database at anytime for any reason without any prior notification. © 2009 Customer Perspectives.