Following an introductory meeting, we will draw together a detailed proposal of actions and deliverables pertinent to our discussion.

For each project we will work with you in defining the project parameters, deliverables, time-scales and costs. For mystery shopping projects we focus on creating scenarios/scripts and devising the appropriate evaluation methodology and reporting processes.

We use a variety of systems in order to analyse our findings and produce results and actionable information that works for you and your business. Ranging from source statistics, and graphical representations through to audio/visual compilations and tailor made board level presentations.

Every project is assigned a dedicated Project Manager who is responsible for day-to-day client management. Upon completion, all projects are evaluated against initial objectives/milestones (for larger projects mid-programme reviews may take place).